> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usehatchapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Voice AI

> Create and customize a fully functional Voice AI agent capable of handling customer calls, booking appointments, answering FAQs, and handing off to your team when needed.

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  <source src="https://www.usehatchapp.com/hubfs/Voice-AI-Tutorial-Hatch-2025Q4.mp4" type="video/mp4" />
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### Step 1: Create a new AI agent

1. From your **Voice AI dashboard**, click **Create a New AI Agent**
2. Choose your **use case** (e.g. inbound calls) and your **industry** (e.g. Home Services → HVAC)
3. Give your agent a **name** and click **Create Agent**

<Tip>Each industry and use case combination comes with a preloaded template including common questions and responses tailored to your field. You can edit all of these anytime.</Tip>

### Step 2: Customize the conversation template

Once your agent is created, you'll see a prebuilt conversation flow with prompts and responses designed for your use case. You can:

* Update the company name and greeting
* Adjust phrasing and tone
* Add or remove questions based on your business needs

### Step 3: Add knowledge and FAQs

Your **Knowledge** section is where you teach your bot company-specific information:

* Add frequently asked questions (e.g. "What's your minimum service fee?")
* Drag and drop any existing company FAQ or pricing documents
* Uploading a file automatically adds it to your **Knowledge Tree**, saving you from manual entry

<Tip>Keep your knowledge base updated — your bot learns directly from these materials.</Tip>

### Step 4: Define your agent's persona

In the **Persona** tab:

* **Name** your agent
* **Select a voice** from a list of natural-sounding options
* **Test conversations** instantly with one click to hear how your agent sounds

Choose a tone and personality that best matches your brand — whether that's friendly, professional, or conversational.

### Related docs

[Voice AI: Live Transfers](/getting-started/hatch-assistant/voice-at-live-transfers)

[Voice AI: After-Hours Bot](/getting-started/hatch-assistant/voice-ai-after-hours-bot)

[Outbound Voice AI](/getting-started/hatch-assistant/outbound-voice-ai)