> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usehatchapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversations

> A real-time log of recent conversations across Hatch.

The Conversations page provides a centralized, real-time log of recent conversations happening in Hatch. Use it to quickly find, review, and audit conversations across your team without digging through individual contacts or boards.

<CardGroup cols={2}>
  <Card title="Conversations Guide" href="/how-to-use-hatch/conversations/conversations" />

  <Card title="Conversational Analytics Guide" href="/how-to-use-hatch/conversations/conversational-analytics" />
</CardGroup>

<img src="https://mintcdn.com/usehatchapp/cHrjbHzuFBWd8Yfs/images/getting-started/reporting/conversations.png?fit=max&auto=format&n=cHrjbHzuFBWd8Yfs&q=85&s=750d0e6d04be978f727acdc0bbca5063" alt="Conversations" width="1360" height="826" data-path="images/getting-started/reporting/conversations.png" />

## Conversational Analytics

LLM-powered analysis of AI Voice Conversations. See key details of calls like Bookable, Booked, Satisfaction, and Request Category in the Conversations page.

<img src="https://mintcdn.com/usehatchapp/cHrjbHzuFBWd8Yfs/images/getting-started/reporting/convo_analytics.png?fit=max&auto=format&n=cHrjbHzuFBWd8Yfs&q=85&s=8b3f6df7952016c4b43b836777835196" alt="Conversations" width="890" height="506" data-path="images/getting-started/reporting/convo_analytics.png" />

* Manage a log of recently completed voice calls, review key call metrics and access recordings all in one workflow.
* Use aggregates of voice performance metrics and individual call outcomes to tune your bots and increase metrics like bookable-to-booked.

## What is a conversation?

In Hatch, a conversation is any interaction with a client over a single communication channel, such as text or calls.

A conversation:

* Starts when a client initiates an inbound action (for example, replying to a campaign or calling in).
* Ends when a disposition is applied to close it.

***

### Real-time updates

Conversation data updates in real time, so you can monitor activity and outcomes as they happen.

### Accurate Reporting

To get the most accurate reporting and performance insights, make sure your team consistently:

* Closes conversations.
* Applies dispositions.
* Properly configures AI Assistants with ending dispositions.
