> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usehatchapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviewing Agent Performance

> Where to see how your AI and human agents are performing — the Dashboard, the Voice AI Scorecard, and the Conversations page.

Hatch gives you three views onto how your agents are doing. Each answers a different question, so start at the top when you want a number and work down when you want to know why.

<CardGroup cols={3}>
  <Card title="Dashboard" href="/how-to-use-hatch/dashboard/dashboard-overview">
    Who is handling what, and how much of it is landing.
  </Card>

  <Card title="Voice AI Scorecard" href="/how-to-use-hatch/dashboard/voice-ai-scorecard">
    How one Voice AI agent is performing, and why.
  </Card>

  <Card title="Conversations" href="/how-to-use-hatch/conversations/conversations">
    The individual calls and threads behind the numbers.
  </Card>
</CardGroup>

## The Dashboard

The [Dashboard](/how-to-use-hatch/dashboard/dashboard-overview) is your control center. It lists every agent in your organization across two tables — **AI Agents** and **Human Agents** — with conversation volume, success rate, and outcomes for each, updating in real time. It's also where you see which of your AI agents are currently turned on or off.

<img src="https://mintcdn.com/usehatchapp/eXucmyZkGYfDKxFX/images/getting-started/reporting/Dashboard_example.png?fit=max&auto=format&n=eXucmyZkGYfDKxFX&q=85&s=457a563b76258216291d108ff53b2284" alt="Dashboard" width="1493" height="1054" data-path="images/getting-started/reporting/Dashboard_example.png" />

Filter by organization, workspace, date range, or a specific agent to narrow it down.

See [CSR and Agents Table](/how-to-use-hatch/dashboard/csr-and-agents-table) for what every column means.

## The Voice AI Scorecard

Click **Scorecard** on the Dashboard to open the [Voice AI Scorecard](/how-to-use-hatch/dashboard/voice-ai-scorecard) for a single Voice AI agent. It breaks down booking performance, why bookable calls weren't booked, where calls are being transferred, and what callers are ringing about — with drill-downs to the specific calls behind each figure.

## The Conversations page

The [Conversations page](/how-to-use-hatch/conversations/conversations) is Hatch's log of every conversation on the platform. Click any conversation to get a summary and more details.

<img src="https://mintcdn.com/usehatchapp/cHrjbHzuFBWd8Yfs/images/getting-started/reporting/conversations.png?fit=max&auto=format&n=cHrjbHzuFBWd8Yfs&q=85&s=750d0e6d04be978f727acdc0bbca5063" alt="Conversations" width="1360" height="826" data-path="images/getting-started/reporting/conversations.png" />

Voice calls come with additional insights — [Conversation Metrics](/how-to-use-hatch/conversations/glossary) such as **Booking Status** and **Handling** — so you can find the calls worth listening to without opening any of them. From there you can play the recording, read the transcript, and [flag anything that went wrong](/how-to-use-hatch/conversations/flagging-a-call).

## Related Articles

* [Dashboard Overview](/how-to-use-hatch/dashboard/dashboard-overview): the Dashboard in detail.
* [CSR and Agents Table](/how-to-use-hatch/dashboard/csr-and-agents-table): every column in the AI Agents and Human Agents tables.
* [Voice AI Scorecard](/how-to-use-hatch/dashboard/voice-ai-scorecard): per-agent Voice AI performance.
* [Review your new AI Agent](/getting-started/hatch-assistant/review-your-new-ai-agent): where to start with a newly launched agent.
* [Review Campaigns and SMS Performance](/getting-started/reporting/legacy-reporting): campaign, messaging, and attribution reporting.
* [Access data in bulk from the Export API](/getting-started/reporting/bulk-export-api): export reporting datasets into your own analytics stack.