> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usehatchapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversations Page

> A real-time log of every AI and human conversation across your organization.

The Conversations page is a real-time log of all customer interactions across your organization. Use it to find, review, and audit conversations without digging through individual contacts or boards.

<img src="https://mintcdn.com/usehatchapp/cHrjbHzuFBWd8Yfs/images/getting-started/reporting/conversations.png?fit=max&auto=format&n=cHrjbHzuFBWd8Yfs&q=85&s=750d0e6d04be978f727acdc0bbca5063" alt="Conversations" width="1360" height="826" data-path="images/getting-started/reporting/conversations.png" />

Each row is a single conversation, created whenever a new interaction occurs. A conversation starts when a contact initiates an inbound action — replying to a campaign, or calling in — and ends when a disposition is applied to close it.

## Getting there

Go to **Conversations** in the left-hand sidebar.

<img src="https://mintcdn.com/usehatchapp/cHrjbHzuFBWd8Yfs/images/how-to-use-hatch/conversations/conversations_link.png?fit=max&auto=format&n=cHrjbHzuFBWd8Yfs&q=85&s=8365f69b7b02c44eea7424f2699a429e" alt="Navigation" width="510" height="222" data-path="images/how-to-use-hatch/conversations/conversations_link.png" />

Conversations update in real time. Refresh the page to pull in the latest activity.

## Voice and Text tabs

The page is split into two tabs, because a phone call and a text thread aren't reviewed the same way.

* **Voice**: phone calls, including every call handled by your Voice AI agent. Voice conversations carry the richest data — a recording, a transcript, an AI-generated summary, and the full set of [Conversation Metrics](/how-to-use-hatch/conversations/glossary) such as Category, Booking Status, and Handling.
* **Text**: SMS and email conversations, including those handled by your AI text agents. Text conversations show the message thread and the disposition that closed it out, but not the voice-specific metrics.

<Note>
  Conversation Metrics are currently available for Voice AI conversations only. Text AI conversations show the conversation record and its disposition.
</Note>

Within either tab, use the **Agent Type** filter to separate **AI (chatbot)** conversations from **human-handled** ones.

## Using the filters

Narrow the log down to the conversations you actually care about.

**Search** by contact **name**, **phone number**, or **email**.

Click **Add filter** to see more options. You can filter by:

* **Organization**
* **Workspace**
* **Agent**
* **Agent Type** — AI (chatbot) or human
* **Date range**
* **Flagged** — show only conversations with an active, unresolved flag. See [Flagging a Call](/how-to-use-hatch/conversations/flagging-a-call).

A few filter combinations worth saving for your daily review:

* **Voice + AI + Flagged** — the calls your team has reported a problem on.
* **Voice + AI + Booking Status: Not booked** — bookable calls the agent didn't close, which is where most coaching opportunities live.
* **Voice + AI + Handling: Transferred** — calls the agent handed off, to check whether it should have handled them itself.

## Downloading your results

Use the download button in the **bottom right** of the page to export the current results as a **CSV**. Whatever filters and search terms you have applied carry over, so you can narrow the log down first and export exactly the set you want.

## Related Articles

* [Glossary](/how-to-use-hatch/conversations/glossary): what each AI-generated call metric means and how it's calculated.
* [How to Review Conversations](/how-to-use-hatch/conversations/reviewing-conversations): opening a conversation, listening to the recording, and flagging an issue.
* [Review your new AI Agent](/getting-started/hatch-assistant/review-your-new-ai-agent): where to start once a new Voice or Text AI agent goes live.


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