> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usehatchapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configuring Dispositions

> Create custom dispositions and define what counts as success.

Dispositions tell Hatch how a conversation ended. Set them up to keep reporting accurate and to define what success means for your team.

Click the gear icon in the bottom left of Hatch and go to the "Settings Page".

<img src="https://mintcdn.com/usehatchapp/CPsDxq-QTFkJrLEy/images/how-to-use-hatch/reporting-settings/disposition-settings.png?fit=max&auto=format&n=CPsDxq-QTFkJrLEy&q=85&s=b1576359d890cf0aa48bbb638dbafd02" alt="Dispositions settings" width="1734" height="1392" data-path="images/how-to-use-hatch/reporting-settings/disposition-settings.png" />

Here you can create, delete, and manage your organization-wide dispositions.

## Mark successful outcomes

Use the **Successful** toggle to mark which dispositions represent a win. These settings feed success metrics in the [Dashboard](/getting-started/reporting/dashboard).