Service Area - Hatch Documentation

The Service Area command allows your bot to validate whether a customer’s location falls within your defined service areas before proceeding with booking or other actions.

Adding the Service Area Command

In your AI Agent Instructions, type /servicearea to insert the command. Place it where you want the bot to check the customer’s location.

## Qualify the Customer

Ask for the customer's address or zip code
Use /servicearea to verify they're in your coverage area
If they're outside your service area, politely let them know
If they're in your service area, proceed with scheduling

Configuring Service Areas

When you create a service area, you choose the type:

Zipcode - Define coverage by zip codes
City-State - Define coverage by city and state pairs

Zipcode Format

Enter zip codes separated by commas:

90210, 90211, 90212, 90213

Supported formats:

US 5-digit: 90210
US ZIP+4: 90210-1234 (the base 5-digit code is used for matching)
Canadian: A1A1A1

Using Wildcards

You can use wildcards (*) to match multiple zip codes with the same prefix: US Zipcodes:

902*

This matches all zip codes starting with 902 (90210, 90211, 90212, etc.) Canadian Postal Codes:

M5V*

This matches all postal codes starting with M5V (M5V1A1, M5V2B2, etc.)

Wildcards can save time when you serve entire regions. Instead of listing every zip code individually, use a prefix with * to cover them all.

City-State Format

Enter city-state pairs separated by newlines:

New York, NY
Los Angeles, CA
Chicago, IL

City-state matching is case-insensitive.

Calendar

Hatch Reporting

⌘I

​Adding the Service Area Command

​Configuring Service Areas

​Zipcode Format

​Using Wildcards

​City-State Format

Adding the Service Area Command

Configuring Service Areas

Zipcode Format

Using Wildcards

City-State Format