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The Service Area command allows your bot to validate whether a customer’s location falls within your defined service areas before proceeding with booking or other actions.

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Adding the Service Area Command

In your AI Agent Instructions, type /servicearea to insert the command. Place it where you want the bot to check the customer’s location. 
## Qualify the Customer

1. Ask for the customer's address or zip code
2. Use /servicearea to verify they're in your coverage area
3. If they're outside your service area, politely let them know
4. If they're in your service area, proceed with scheduling

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Configuring Service Areas

When you create a service area, you choose the type:
  • Zipcode - Define coverage by zip codes
  • City-State - Define coverage by city and state pairs

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Zipcode Format

Enter zip codes separated by commas: 
90210, 90211, 90212, 90213
Supported formats:
  • US 5-digit: 90210
  • US ZIP+4: 90210-1234 (the base 5-digit code is used for matching)
  • Canadian: A1A1A1

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Using Wildcards

You can use wildcards (*) to match multiple zip codes with the same prefix: US Zipcodes: 
902*
This matches all zip codes starting with 902 (90210, 90211, 90212, etc.) Canadian Postal Codes: 
M5V*
This matches all postal codes starting with M5V (M5V1A1, M5V2B2, etc.)
Wildcards can save time when you serve entire regions. Instead of listing every zip code individually, use a prefix with * to cover them all.

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City-State Format

Enter city-state pairs separated by newlines: 
New York, NY
Los Angeles, CA
Chicago, IL
City-state matching is case-insensitive.