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Note : You must have owner or manager permission to access Account Settings.
Take note, there are very rare cases that you will need to Deactivate a Workspace. Do not deactivate a workspace if you are trying to do the following: Deactivating a Workspace will remove all contacts from Campaign, pause any integrations, and remove team members from the board. Conversations will not be accessible. Workspaces CAN NOT be reactivated without contacting Customer Support. Before deactivating a board, please consider all options.

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Deactivate a Workspace

  1. Navigate to your Account Settings by clicking on your profile in Hatch. Click Account Settings.navigate.pngWhen you first reach Account Settings, you can see a quick overview of your account. Screen_Shot_2020-09-29_at_4.14.05_PM.png
On the General Page, see your account name, owner email, and owner phone number, and other details.
  1. Click Workspaces in Account Settings to see all your current workspaces.Screen_Shot_2020-09-29_at_4.17.52_PM.png
On the Workspaces Page, you can see all your active Workspaces, and see which users are assigned to each.
  1. Next to the Workspace, click the three dots. From here, you can edit the workspace or click Deactivate. Screen_Shot_2020-09-29_at_4.57.51_PM.png
Clicking Add Workspace will present you with what information is required to set up the workspace.
  1. Confirm that you would like to Deactivate the Workspace.
Note : Deactivating a Workspace will remove all contacts from Campaign, pause any integrations, and remove team members from the board. Conversations will not be accessible. Workspaces CAN NOT be reactivated without contacting Customer Support. Before deactivating a board, please consider all options.