Skip to main content
To provide you with the best user experience possible, our engineering team is currently migrating all Hatch customers to our new, improved server – app.usehatchapp.com.

​
Why We Are Making The Change

In early 2021, our team started to see slowdowns and longer load times in our app because of a significant influx of new customers. We swiftly made the decision to rebuild Hatch on a new server in order to make it faster, more reliable, and more flexible for us to build new future features. This has been a significant undertaking for our team, but a necessary one to provide you with the best experience possible.

​
What Will Change

The best part is that this is all happening behind the scenes – in fact, you probably won’t even notice that the migration has occurred (other than an in-app notification and email). Here’s what you will notice:
  • Improved app reliability
  • Fewer bugs and slowdowns
  • A better overall user experience
With this new server, our engineers will be able to detect issues before they occur, which will allow us to be more proactive with supporting your needs.

​
What You Need To Do

We’ll notify you when your account has been migrated. From there, the only thing we suggest for all customers is to update any saved Hatch bookmarks from “ prod.usehatchapp.com ” to “ app.usehatchapp.com.” If you have any questions or concerns, don’t hesitate to reach out to your Customer Success Manager for more information.