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The Campaign History tab shows you everything that’s happened with your contacts in a campaign. You can see when contacts entered the campaign, received messages, completed the campaign, or were removed—all in one place.

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How to Access Campaign History

Navigate to Campaign History tab
  1. Click Campaigns in the left menu
  2. Select the campaign you want to review by clicking the pencil icon
  3. Click the History tab
You’ll see a list of all contact activity in chronological order.

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What You’ll See in the History Tab

Campaign History table overview Each row shows a contact event with these details:
  • Event: What happened (see event types below)
  • Type: Campaign type (scheduled, instant, or third-party)
  • Date & Time: When it happened (shown in your board’s timezone)
  • Customer Name: The contact’s name
  • Phone: The contact’s phone number
  • Email: The contact’s email address

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Event Types Explained

Here’s what each event type means:
  • audience_match: The contact met your campaign’s audience criteria and qualified to receive the campaign.
  • in_campaign: The contact is actively receiving campaign messages. The campaign is currently running for this contact.
  • completed: The contact received all campaign messages and finished the campaign successfully.
  • removed: The contact was taken out of the campaign. This happens when:
    • They matched a removal rule you set up
    • They opted out of messages
    • You manually removed them
    • Other removal conditions were met
  • scheduled_step_successfully_sent: A message from the campaign was successfully sent to this contact.
  • scheduled_step_failed_to_be_sent: A scheduled message couldn’t be sent. This might happen if there’s an issue with their phone number or a delivery problem.
  • failed: An error prevented the contact from entering the campaign. This could be due to invalid contact information or a system issue.
  • not_launched: The contact wasn’t launched into the campaign because they didn’t meet certain requirements.

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Viewing Contact Details

Campaign History contact details panel Click any row to see more information about that contact:
  • The reason the campaign step occurred
  • When the contact was created
  • Their complete contact information (name, email, phone)
  • Opportunities associated with this contact

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What You Can Use This For

The Campaign History helps you:
  • See Who Enters and Exits: Track which contacts join your campaigns and which ones leave
  • Understand Why: See the reasons contacts enter or exit campaigns
  • Track Message Delivery: Know exactly which messages were sent to each contact
  • Monitor Timing: See when each message was delivered
If you have many events, use the page controls at the bottom of the table to browse through them.
Note: The History tab shows the last 30 days of contact activity in your campaign.