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The Conversations page shows a real-time log of all customer interactions across your organization. Conversations Each row represents a single conversation, created whenever a new interaction occurs.

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What you can do

For each conversation, you can quickly understand, in real-time:
  • When it happened
  • Who the contact is
  • Which agent handled it (multiple agents may be involved)
  • Disposition (the outcome of the conversation)
Filter the page to find what you care above:
  • Search by contact name, phone number, or email
  • Filter by:
    • Organization
    • Workspace
    • Agent
    • Date range
  • Open any conversation to view full details and context
  • (More filters to come)
  • Go to Conversations in the left-hand sidebar
  • Voice and Text tabs allow you to switch between conversation types
  • Additional filters let you distinguish between AI (chatbot) and human-handled conversations
Navigation

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Voice AI insights

For Voice AI conversations, you can access Conversational Analytics directly to evaluate performance and outcomes.

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Real-time updates

Conversations update in real time—refresh the page to see the latest activity.