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Access the Features tab by going to Workspace Configs and clicking Features in the tab bar.

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Voicemail Greeting

Record or upload a custom greeting that plays when a call to your workspace goes unanswered and call forwarding is not configured. See Voicemail Greeting for details.

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Call Forwarding

Redirect all incoming calls for this workspace to another phone number. See Call Forwarding for details.

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Suggested Responses

Save reusable message templates your reps can insert while chatting with contacts. See Suggested Responses for details.

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Call Recording

Turn on call recording by default for all human-to-human calls in this workspace. See Recording Calls in Hatch for details.